Thank you for choosing our online store. We are committed to providing you with an exceptional shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how your orders will be processed and delivered.

1. Order Processing Time

• All orders are processed within 1 to 2 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email with a tracking number.

2. Shipping Fees

• Shipping fees are calculated at checkout and vary based on your location and the weight of your order.
• We occasionally offer free shipping promotions. Check our website for current offers.

3. Delivery Times

• France and Europe: 20 to 45 business days.
• North America: 25 to 50 business days.
• Other Regions: 25 to 40 business days.
  Delivery times may vary depending on your location and logistical conditions.

4. Order Tracking

• A tracking number will be provided via email once your order has been shipped.
• You can monitor your order status using the provided tracking link.

5. Delivery Issues

• If your order does not arrive within the expected timeframe, please contact our customer service.
• In case of loss or damage during shipping, we will work with the carrier to resolve the issue.

6. Shipping Address

• Please ensure that the address provided is correct and complete. We are not responsible for undelivered packages due to incorrect information.

7. Contact
For any questions or concerns regarding your shipment, please contact us at:

• Email: shop@sofa-sphere.com

Thank you for your trust. We remain at your disposal for any further assistance.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shop@sofa-sphere.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shop@sofa-sphere.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shop@sofa-sphere.com.